At Deco Herb, we strive to ensure that our customers are satisfied with their purchases. This Refund Policy outlines the terms and conditions under which you may request a refund for products purchased from Deco Herb. By making a purchase, you agree to be bound by this policy.
## Eligibility for Refunds
### Conditions for Refund
To be eligible for a refund, the following conditions must be met:
- The product must be unused and in the same condition that you received it.
- The product must be returned in its original packaging.
- You must provide proof of purchase, such as a receipt or order confirmation.
- The refund request must be made within 30 days of the purchase date.
### Non-Refundable Items
Certain items are not eligible for refunds, including:
- Gift cards
- Sale items (unless defective)
- Perishable goods (such as food, flowers, newspapers, or magazines)
- Downloadable software products
- Health and personal care items
## Process for Requesting a Refund
### Step-by-Step Instructions
1. **Contact Us**: Before returning your product, please contact our customer service team at refunds@decoherb.com to initiate the refund process. Provide your order number and the reason for the refund request.
2. **Return Authorization**: If your refund request is approved, we will provide you with a return authorization number and instructions on how to return your product.
3. **Return Shipping**: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
4. **Return the Product**: Send the product back to us using the instructions provided. Ensure that the return authorization number is included with your return.
5. **Inspection and Refund**: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
### Late or Missing Refunds
If you haven’t received a refund yet, please follow these steps:
1. **Check Your Bank Account**: Verify your bank account to ensure the refund has not been received.
2. **Contact Your Credit Card Company**: It may take some time before your refund is officially posted.
3. **Contact Your Bank**: There is often some processing time before a refund is posted.
4. **Contact Us**: If you have done all of the above and still have not received your refund, please contact us at refunds@decoherb.com.
## Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at exchanges@decoherb.com and follow the instructions provided.
## Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at support@decoherb.com. We will provide instructions on how to return the item and receive a replacement or refund.
## Changes to This Refund Policy
We reserve the right to update or modify this Refund Policy at any time. Changes will be effective immediately upon posting the updated policy on our website. Your continued use of our Services after any changes indicates your acceptance of the modified Refund Policy.
## Contact Us
If you have any questions about our Refund Policy, please contact us at:
- **Email**: info@decoherb.com
- **Phone**: 9709909375
- **Address**: Najafgarh, New Delhi - 110043
Thank you for shopping with Deco Herb. We value your business and are committed to providing you with high-quality products and excellent customer service.
